Technology groups often find it more cost effective to focus on their core competencies, and leave the infrastructure support to P2i.
Our poly-lingual Technical Support team fields thousands of inquiries a day from our customers customers, freeing up our customers to focus on their core business and generate revenue.
Unlike a traditional call center that scripts its responses, we separate ourselves from the competition by providing a highly trained, technically skilled support person who can confidently represent your brand. We take the time to understand the idiosyncrasies of your products and services to ensure each caller gets the best possible service.
Currently our systems support over 150 unique brands and corporate ids: every incoming call answered with a greeting specifically tailored to each customer. Calls can be escalated within our environment, escalated to your environment, and tracked for comprehensive reporting.